Salesforce Administrator certification

Preparing for the Salesforce Certified Administrator exam requires a dependent technique and a comprehensive expertise of the key principles and subjects blanketed within the examination. In this have a look at manual, we are able to define the essential areas to awareness on and provide sources to help you put together efficaciously.

Salesforce Administrator certification

Exam Overview:

The Salesforce Certified Administrator certification validates your knowledge and skills in working with Salesforce as an administrator. The exam covers various topics that assess your understanding of the Salesforce platform, including but not limited to:

ORGANIZATION SETUP
  • Describe the information found in the company information (e.g., fiscal year, business hours, currency management, default settings).
  • Distinguish between the various UI features that an administrator controls, including the implications (e.g., UI settings, search settings, list views, home page layouts).
3%
USER SETUP
  • Identify the steps to set up and/or maintain a user (e.g., assign licenses, reset passwords, and resolve locked user accounts).
  • Understand the implications of activating, deactivating, or freezing a user.
6%
SECURITY AND ACCESS
  • Explain the various organization security controls (e.g., passwords, IP restrictions, identity confirmation, network settings).
  • Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model (e.g., organization-wide defaults, roles and the role hierarchy, manual sharing, sharing rules and public groups).
  • Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
  • Describe how folders can be used to organize and secure communication templates, dashboards, and reports.
14%
STANDARD AND CUSTOM OBJECTS
  • Describe the standard object architecture and relationship model.
  • Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and understand the implications of deleting fields.
  • Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects
15%
SALES AND MARKETING APPLICATIONS
  • Given a scenario, identify the capabilities and implications of the sales process.
  • Given a scenario, identify the appropriate sales productivity features using opportunity tools and know when products and Price Books should be used
  • Describe the capabilities of lead automation tools and campaign management.
  • Describe the capability of Salesforce Content
15%
SERVICE AND SUPPORT APPLICATIONS
  • Describe the capabilities of case management (e.g., case processes, case settings, and case comments).
  • Given a scenario, identify how to automate case management (e.g., case assignment, auto-response, escalation, web-to-case, email-to-case, case teams).
  • Describe the capabilities of Salesforce Knowledge.
  • Describe the capabilities of the Community application (e.g. Ideas, Answers).
12%
ACTIVITY MANAGEMENT AND COLLABORATION
  • Describe the capabilities of activity management (e.g., manage tasks, events, public calendars, multi-day events.
  • Describe the features of Chatter (e.g., feed, groups, following, security)
3%
DATA MANAGEMENT
  • Describe the considerations when importing, updating, transferring, and mass deleting data (e.g., CSV files, data quality, field mapping, record IDs, external IDs, duplicate records).
  • Given a scenario, identify tools and use cases for managing data (e.g., dataloader, data import wizard).
  • Describe the capabilities and implications of data validation tools.
  • Describe the different ways to back up data (e.g., data export service, exports, dataloader).
8%
ANALYTICS – REPORTS AND DASHBOARDS
  • Describe the options available when creating or customizing a report (e.g., report type, report format, fields, summarizing data, filtering data, charting, scheduling, and conditional highlighting).
  • Describe the impact of the sharing model on reports.
  • Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, scheduling, and running user).
  • Describe the capabilities of custom report types
10%
WORKFLOW/PROCESS AUTOMATION
  • Given a scenario, identify the appropriate automation solution based on the capabilities of workflow/process.
  • Describe capabilities and use cases for the approval process
12%

Study Resources:

To help you prepare for the Salesforce Certified Administrator exam, Salesforce offers several resources, including:

Trailhead: Salesforce’s free online learning platform provides a dedicated trailmix specifically curated for Administrator certification exam preparation. This trailmix includes modules, projects, and interactive study tools to enhance your understanding of the exam topics.

Free Practice Tests:

Focus on Force, a Salesforce blog that offers in-depth certification courses to help you prepare for the exam.

Quizlet – Salesforce administrator practice exam questions

Whizlabs – Free Question on Salesforce Administrator Certification

dineshyadav – Free Question on Salesforce Administrator Certification


Exam Logistics:

Here are some important details regarding the Salesforce Certified Administrator exam:

  • Content: 60 multiple-choice/multiple-select questions
  • Time allotted to complete the exam: 105 minutes
  • Passing score: 65%
  • Registration fee: USD 200, plus applicable taxes as required per local law
  • Retake fee: USD 100, plus applicable taxes as required per local law
  • Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. 
  • References: No hard-copy or online materials may be referenced during the exam.
  • Prerequisite: None required; course attendance highly recommended

Additional Documentation:

Familiarize yourself with the Salesforce Certified Administrator Exam Guide and related documentation provided by Salesforce. These resources offer detailed information about the exam objectives, content areas, and recommended study materials.

Conclusion:

Preparing for the Salesforce Certified Administrator exam requires a focused and systematic approach. Utilize the study resources provided by Salesforce, such as Trailhead and practice tests, to enhance your knowledge and proficiency in working with Salesforce as an administrator. Review the exam guide and related documentation to ensure you have a comprehensive understanding of the exam objectives and topics. With thorough preparation and practice, you’ll be well-equipped to pass the Salesforce Certified Administrator exam and demonstrate your expertise in Salesforce administration. Best of luck on your certification journey!

By Arshad

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